Pet Policy

Pet policies may differ between Excel Hotels & Resorts properties. The following information should be confirmed before publication:

Guests should not assume that permission at one Excel property automatically applies to another property.

Pets should be notified to the hotel at check-in. Pet details may be necessary to ensure the hotel is able to provide the appropriate room and arrangements for your pet.

Visitors might be requested to supply:

• Type of pet
• Number of pets
• Approximate size
• Special requirements
• Any other relevant information

Pets must be approved by the property and allowed to reside on the premises. The hotel reserves the right to consider each pet request based on:

• Room availability
• Property facilities
• Safety considerations
• Other guest requirements
• Pet behaviour
• Applicable property rules

Management should verify the kind of pets allowed at each property.

Permitted Pet Types

[To be confirmed by each property.]

Limits on pets per room may apply.

Maximum Pets Per Room

[To be confirmed by each property.]

Guests are required to inform reception if they will be bringing pets prior to their stay.

If applicable, charges for pets will be made known prior to or at the time of booking.

Pet Fee

[To be confirmed by management.]

If there is any applicable fee for the pet, this must be clearly communicated to the guest before payment is accepted.

It is the responsibility of guests to make sure pets are healthy and properly immunized. Guests may be requested to provide relevant vaccination or health information where required by the property.

Pets exhibiting symptoms of contagious disease will not be permitted.

Pets are to be kept under the owner's or guest's control at all times. Pets are considered guests and their behaviour and safety are the responsibility of the guest.

Pets should not be left in places where this could pose a safety or disturbance concern or a welfare issue.

Pets must be on a leash at all times in common areas of the property when required by the property. Some hotel spaces may be limited for hygiene, safety and/or operational purposes.

Pet Access Areas

[To be confirmed by each property.]

Pets are allowed in rooms only where approved by the property. Guests are not allowed to transport pets to rooms that do not permit pets.

The hotel may reserve specific rooms for pets, as it is necessary to create specific rooms for pets where there are guests with allergies and to ensure proper housekeeping.

If a guest stays in the room with a pet, the staff member in charge of housekeeping will be notified. Housekeeping may be arranged with the guest to ensure the safety of the pet and hotel staff.

Owners need to keep their animals clean during their visit. Pet owners must properly clean up pet waste and make sure that pets do not destroy or soil hotel furniture, bedding or other property.

Damage caused by guests' pets is the responsibility of the guests. This may include:

• Furniture
• Bedding
• Fixtures
• Carpets
• Curtains
• Landscaping
• Hotel equipment
• Other property

Where appropriate, reasonable repair or replacement costs may be charged.

No pet will cause unreasonable disturbance to other guests. If a pet's behaviour is causing repeated or major disturbance, the hotel may request the guest to take the necessary corrective measures where suitable.

Aggressive or unsafe pets will not be allowed to stay in common areas or on the property. The hotel can reasonably take measures to protect animals, its staff and guests.

The guest is responsible for the pet's safety during their stay. Pets should not be allowed near restricted areas, unsafe terrain, pools or other areas that may pose a safety risk.

Parents and guardians continue to be responsible for the supervision of children when they are around pets. Extra care will be taken when children and unfamiliar animals are together.

Property-specific rules will be followed regarding feeding pets. Food service and hygiene restrictions do not apply to pets.

Pet Food Arrangements

[To be confirmed by each property.]

Requests for service or assistance animals will be addressed per applicable law. Guests should check with the property beforehand if special needs are to be arranged.

Guests travelling with pets should be aware that there may be other guests with allergies or sensitivities. The hotel may set aside particular rooms or areas for pets where appropriate.

If a guest arrives with a pet without prior approval where advance approval is required, the hotel may be unable to accommodate the pet in the selected room. Any resulting change, cancellation or alternative arrangement will be handled according to the applicable reservation and cancellation terms.

Some facilities, room categories, local conditions and operational requirements may have additional rules regarding pets at individual Excel Hotels & Resorts properties. Guests are advised to check the rules that apply prior to their visit.

This Pet Policy may be amended as necessary for the operation, safety, legal or guest-service reasons of Excel Hotels & Resorts. The policy in effect will be the latest version published on the website, in accordance with applicable law.

Guests travelling with pets should check with the property in question beforehand.

For general enquiries:

• Excel Hotels & Resorts
• Phone: +91 9211301999
• Email: resv@excelhotelandresort.com

Guests should mention the property, dates of stay and pet details when making an enquiry.

All Excel Hotels & Resorts properties do not accept pets.

It is the guest's responsibility to obtain confirmation from the property they have booked before arriving.