Privacy Policy

If you interact with us, we may collect the following information.

Information You Provide

This may include:

• Full name
• Mobile number
• WhatsApp number
• Email address
• City or location
• Check-in and check-out dates
• Number of adults and children
• Room preferences
• Special requests
• Dietary requirements
• Accessibility requirements
• Wedding or event requirements
• Corporate event information
• Pet information where relevant
• Feedback and communication with our team
• Information required for payment or billing
• Government-issued identification information where required for hotel check-in and applicable regulations

We only ask for information that is reasonably required for the booking, enquiry, service or legal requirement.

Some technical information may be automatically collected when using our website.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website
• Approximate location information
• Cookie information
• Website interaction data

This information helps us to know how a website is performing, how to make the user experience better and how effective a marketing effort is.

If you interact with Excel Hotels & Resorts, we might have access to booking or enquiry data from our authorised booking channels or service providers.

This may include:

• Online travel agencies
• Booking platforms
• Payment providers
• Marketing platforms
• Website technology providers
• Event or activity partners where you have requested their services

Information received is dependent on the service and booking channel that is utilised.

Your information may be used for such purposes as:

Booking Management

To process, confirm and manage your hotel reservation.

Guest Services

To prepare your accommodation and provide services requested during your stay.

Enquiries

To respond to questions, quotation requests and booking enquiries.

Communication

To send booking confirmations, reservation information, pre-arrival communication and service-related updates.

Personalised Services

To respond to special requests, occasions, dietary requirements, accessibility requirements or other preferences you voluntarily provide.

Events & Weddings

To manage enquiries and arrangements relating to weddings, corporate events, conferences and other events.

Payments & Billing

To process payments, invoices and other transaction-related requirements through authorised payment providers.

Customer Support

To respond to complaints, feedback and service requests.

Website Improvement

To know what our visitors are doing on our website and to enhance the functionality and content of our website.

Marketing

We may use your information to send promotional communication only when we have an appropriate lawful basis to do so or your consent. You can always withdraw or refuse to receive marketing communications.

Legal & Regulatory Compliance

Information may be processed and held for the purposes of complying with any law, regulation, government requirement or lawful request.

Depending on the circumstances and applicable law, personal information may be processed because:

• It is necessary to provide a service or fulfil a booking.
• It is necessary to comply with a legal obligation.
• It is necessary for legitimate operational purposes.
• You have provided consent where consent is required.

Marketing communications will be handled according to applicable consent and communication requirements.

We do not sell personal information as a business practice.

Information may be shared with authorised parties where reasonably necessary to provide services, process bookings or comply with law. These parties may include:

Booking & Travel Platforms

Where you make a reservation through an online travel agency or booking platform, relevant booking information may be processed by that platform according to its own privacy policy.

Payment Providers

Authorised payment gateways or financial service providers may accept payment. Except as required and lawfully allowed, Excel Hotels & Resorts will not store the complete payment-card number.

Technology & Service Providers

We may use service providers for:

• Website hosting
• Website maintenance
• Email communication
• SMS communication
• Analytics
• Customer communication
• IT services
• Marketing technology

Such providers may process information on our behalf as required to provide their services.

Activity & Experience Providers

If you request an activity, safari or another third party service from us, pertinent information may be provided to that third party service provider to perform the service.

Government Authorities

Information may be disclosed where required by applicable law or pursuant to a valid legal request.

We use cookies and other similar technologies within our websites.

Cookies may be used for:

• Essential website functions
• Remembering preferences
• Website analytics
• Performance measurement
• Marketing measurement where applicable

Some of the cookies can be managed by using your browser and/or any of the browser cookie management tools available. If you disable some cookies, it may affect the functioning of some website pages.

We might use website analytics and advertising measurement technologies to comprehend site visitors and campaign performance.

These technologies could contribute to an understanding of:

• Website visits
• Page interactions
• Enquiry submissions
• Marketing campaign performance
• Website conversions

As appropriate, these technologies will be set up and implemented in compliance with privacy obligations.

Reasonable technical and organisational measures are taken to prevent the personal information from being accessed, misused, altered, disclosed or destroyed by unauthorised third parties.

Security measures might include:

• Access controls
• Secure website connections
• Restricted access to guest information
• Secure payment processing through authorised providers
• Monitoring and other reasonable security practices

There is no way to ensure that an internet transmission is completely secure.

We keep personal data only for the duration that is reasonably required for the purposes of providing services, processing claims and disputes, keeping our business records and in order to comply with legal and regulatory requirements.

Information may be retained for varying periods due to the nature of the information. The retention periods should be determined in accordance with Excel Hotels & Resorts internal retention schedule and relevant law.

Subject to any applicable law, a person may have interests concerning his or her personal information and the rights of which include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Withdraw consent where processing is based on consent
• Raise a grievance regarding personal-data processing

Legal and/or regulatory restrictions may apply to some requests.

You may refuse to be the recipient of any promotional material from us. You can contact us below if you no longer wish to receive marketing messages or by utilizing the unsubscribe feature in the message.

However, withdrawal of marketing consent shall not prevent lawful and necessary processing of the withdrawal of the consent to market for the purposes of providing an existing booking or service.

Occasionally, our hotel services may require that information about children be provided for room occupancy, meal planning, safety and other legitimate service to the hotel.

We never use children's information for other marketing activities. If there is any information relating to minors, it will be dealt with in accordance with the applicable law and the purpose for which it is collected.

Our website can include links to third party websites, booking sites, maps, social media platforms or other third party services.

After departing from our site, the privacy policies of third-party services override the policies on our site. Before providing personal data, the privacy policy of third party web sites should be considered.

Should a personal-data security incident occur with Excel Hotels & Resorts that necessitate notification under applicable law, we will take proper action as required by the law and regulations.

This can involve investigation, mitigation, notification and other necessary actions.

This Privacy Policy may be amended if our services, technology, data practices or applicable laws have changed. The revised policy will be posted on this page with a new "Last Updated" date.

For privacy-related questions, requests or grievances:

• Excel Hotels & Resorts
• Email: resv@excelhotelandresort.com
• Phone / WhatsApp: +91 9211301999
• Privacy Contact: [To be confirmed by management]

Where a dedicated privacy/grievance contact has been appointed the relevant contact details will be published here.